Privacy Policy

Last updated: January 1, 2026

1. Information We Collect

When you use our website or book transportation services, we may collect the following information:

• Name, address, phone number, and email address
• Medical transport requirements and health-related information necessary for safe transport
• Insurance or Medicaid billing information
• Trip history and booking preferences
• Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use the information collected to:

• Schedule, coordinate, and complete your transportation requests
• Process payments and insurance claims
• Communicate with you about your bookings and our services
• Improve our website and service offerings
• Comply with applicable laws and regulations, including HIPAA where applicable

3. HIPAA Compliance

As a transportation provider working with medical patients, Wheelchair Transport Service takes HIPAA (Health Insurance Portability and Accountability Act) compliance seriously. Health-related information you share with us is handled in accordance with applicable federal and Florida state privacy regulations. We do not sell or rent your protected health information to third parties.

4. Information Sharing

We may share your information with:

• Medical facilities, physicians, or care coordinators as needed to complete your transport
• Insurance providers and Medicaid programs for billing purposes
• Subcontractors who assist us in providing services, under confidentiality agreements
• Law enforcement or regulatory authorities when required by law

We do not sell your personal information to third-party marketers.

5. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and gather analytics data. You may disable cookies in your browser settings, though some features of the site may be affected.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or loss. This includes SSL encryption for data transmission and secure storage practices.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

9. Contact Us

For privacy-related questions or concerns, contact us at info@wheelchairtransportservice.com or call (727) 586-2811.